Privacy Policy.

This Privacy Policy explains what information FilWest collects, how we use it, and the choices you have. It applies to the FilWest website and mobile app (the "Service").

1. Information we collect

• Account information — your email address, password (stored in hashed form by our authentication provider), name, age, and gender, collected when you sign up.
• Profile information — details you choose to share, such as your city, country, photos, bio, interests, and what you're looking for.
• Activity — likes and passes, matches, and the messages you send to other members.
• Verification data — if you choose to verify your identity, the government ID and live selfie you submit, used only to perform the human review and award your verified badge.
• Technical data — device and log information such as IP address and browser type, used for security and to operate the Service.

2. How we use your information

• To operate the Service: show your profile to other members, deliver messages, and sync your account between web and mobile.
• To keep the community safe: verify identities, detect scams and fake profiles, and act on reports. This includes automated systems that scan messages for signs of scams — such as requests for wire transfers, gift cards, or remittances — and flag them for review by our human moderation team.
• To communicate with you about your account, matches, and important changes to the Service.
• To comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information.

3. What other members can see

Your profile — including your name, age, photos, city, bio, and interests — is visible to other logged-in members. Your email address, exact location, and verification documents are never shown to other members. Messages are visible only to you and the member you matched with.

4. Where your data lives

FilWest is built on Google Firebase (Authentication, Firestore, and Storage). Your data is stored and processed on Google Cloud infrastructure, which may be located outside your country. Firebase processes data under Google's data processing terms.

5. How long we keep it

We keep your information while your account is active. If you delete your account, we delete your profile, matches, messages, and uploaded photos, except where we need to retain limited information to comply with law, resolve disputes, prevent banned users from returning, or enforce our Terms.

6. Your rights

Depending on where you live (including under the GDPR and the Philippine Data Privacy Act of 2012), you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at support@filwest.com. You can delete your account at any time from your profile settings.

7. Children

The Service is strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18, and we remove underage accounts when we become aware of them.

8. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes we will notify you through the Service or by email before they take effect.

9. Contact

Privacy questions or requests: support@filwest.com.